Refund Policy

Refund Eligibility

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​We offer refunds under the following conditions:

1. Service Quality Issues: If there is a defect or issue in the workmanship of our tinting or detailing services, we will either redo the service or issue a partial/full refund based on the situation.

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3. Cancellations: Appointments canceled at least 24 hours in advance are eligible for a full refund.

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5. Warranty Claims: Services covered under our warranty qualify for corrective measures or refunds if issues occur within the warranty period.

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Additional Clauses

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1. Late Cancellation or No-Show Fees: Cancellations made less than 24 hours before the scheduled appointment or failure to show up may incur a fee of up to 20% of the service cost.

2. Material-Specific Conditions: Refunds are not applicable for custom materials, such as specialized tint films or detailing products, once the order has been placed.

3. Deposit Refunds: Deposits are non-refundable if cancellations occur less than 24 hours before the scheduled appointment.

4. Customer Responsibility Clause: Refunds will not be provided for issues arising from incorrect information about the vehicle, home, or airplane condition, or undisclosed prior damage.

5. Service Re-Performance Clause: Customers may request the service to be redone instead of receiving a refund in eligible cases.

6. Limited Time for Claims: Refund requests must be submitted within 7 days of service completion.

7. Pre-Inspection Clause: A pre-service inspection will be conducted to identify existing damages. Refunds will not cover issues that predate the service.

8. Refund Amount Adjustments: Partial refunds may be issued based on the extent of completed work or used materials.

9. Gift Cards or Credit Option: Refunds may be issued as store credit or gift cards to be used for future services.

10. Dispute Resolution Clause: In the event of disputes, both parties agree to engage in an amicable resolution process, which may include third-party mediation.

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How to Request a Refund

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To request a refund, please contact us within 7 days of service completion at excelltintdetailz@gmail.com or call us directly. Include the following:

1. - Proof of purchase (receipt or invoice).

2. - Photos or detailed descriptions of the issue, if applicable.

3. - Written quote or warranty details for claims.

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Processing Time

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Approved refunds will be processed within 7-10 business days via the original payment method.

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At Excell Tint N Detailz LLC, we value your trust and aim to ensure every customer leaves satisfied. Thank you for choosing us for your tinting and detailing needs!

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